PRIVACY POLICY
This document is published and required to publish the Privacy Policy for the collection, use, storage, and transfer of data or sensitive personal information.
The terms “We/SENCAR” when used separately or together mean SENCAR MOBILITY VIETNAM COMPANY LIMITED and the term “You/Yourself” means USER/MEMBER according to the terms and conditions for car owners and renters.
Please read this Privacy Policy carefully. By using the website, you agree to understand, accept, and agree to this Privacy Policy (that is, clicking and ticking the checkbox on the website with the content: “I agree with this Privacy Policy”, “I agree and agree to the collection, use, disclosure, storage, transfer and/or processing of my personal data for the purpose of this Policy”) or you confirm that you have read and understood the terms of this Privacy Policy and you have agreed and agreed to the collection, use, disclosure, storage, transfer and/or processing of your personal data as described and in accordance with the terms of this Privacy Policy by clicking and ticking the checkbox at the registration page.
If you do not agree to the terms of this Privacy Policy, please do not use this website. We cannot continue to provide services to you or perform any contract that we have with you and we will not be liable in the event that we do not continue to provide services to you or perform the contract with you. Our rights and legal remedies are clearly reserved in such a case.
This Privacy Policy (or “Policy”) governs how SENCAR collects, uses, protects, and shares any information that you provide to us when you use this website, meaning www.sencar.vn including the mobile application of the website (“Website”).
SENCAR is committed to ensuring that your privacy is protected to the highest extent possible, as your privacy on the Internet is a top priority for us. Because we collect certain information about you to provide, protect, maintain, and improve our services, we believe you need to fully understand the Policy about the collection and use of that information and note that you need to pay full attention to this Policy.
1. By providing us with your information or by using the tools provided on the Website, you agree to the collection, storage, processing, and transfer of any or all of your “Personal Information” (as defined in Section “3.Collection, Storage, and Use of Personal Information”) and “Non-Personal Information” (as defined in Section “4.Collection and Use of Non-Personal Information”) of SENCAR, as provided in this Policy.
2. This Policy shall be deemed to have been incorporated together with the other terms and conditions of the Website, specifically, the Terms & Conditions for Car Owners and Renters, Fee Policy, and the Adjustment Policies displayed on the Website www.sencar.vn. Purposes of Collecting Personal Information. The Personal Information we collect from you may be used for any of the following purposes:
- To activate and perform the service of introducing/listing vehicles in the trading catalog and booking vehicles on the Platform, including but not limited to, displaying (in part or in whole) your Personal Information on the Platform;
- To process, manage, operate, and support vehicle booking orders placed on the Platform;
- To update you on the status of the vehicle listed in the trading catalog;
- To verify and process payment transactions on the Platform related to you (including, but not limited to, any credit card payments, bank transfers, non-Internet platform payments, or e-wallet transactions). To verify and process those payment transactions, payment information, which may include your personal information, will be transferred to our payment service providers under their terms and conditions;
- To manage your account on the Platform;
- To manage your inquiries, feedback, complaints, or disputes, whether directly or indirectly through third-party service providers and enforce other enforcement measures if required by the competent authority;
- To help us carry out marketing and advertising; internal research; perform reporting as required for competent authorities and/or store internal records;
- To provide you with marketing or promotional information about our products and services or third parties on our Platform at any given time;
- To identify your identity for the purpose of fraud detection;
- To prevent or investigate any actual or suspected violation of the Adjustment Policies, including the Privacy Policy, fraud, illegal activities, non-performance or wrongdoing, related to you or your use of our services on the Platform or any other matter related to the above issues;
- To improve the content of the Platform to better serve Users; and
- Any other purpose that has been agreed upon by you.
3. Collection, Storage and Use of Personal Information
When you register or maintain an account on SENCAR, we collect certain personally identifiable information ("Personal Information"), such as:
- Name, age, gender, photo, preferred contact information, phone number, email address, including but not limited to permanent and temporary addresses, IP address, your transaction history (payment history and booking orders), any other items that belong to sensitive information or Sensitive Personal Information, the identification code of your communication device that you use to access the Website, any other information that you provide during your registration, use of services available through the Website and other relevant documents; for example, driver's license and additional address as identification, as stipulated in the Terms & Conditions for Drivers and Riders of SENCAR.
By providing information to create a user account or complete your user profile, you accept this Policy explicitly and voluntarily and you will be considered to have voluntarily agreed to authenticate yourself with a government-issued photo ID, including your address, in addition to your driver's license, (hereinafter referred to as "Government-issued ID") and you hereby voluntarily agree to share the identification information as provided in the Government-issued ID to meet all requirements for Members and provide your identification information for the purpose of verifying the Services provided and applying sanctions for any violation by you of the Terms & Conditions for Drivers and Riders through the police, government/law enforcement agencies or the courts.
To provide better customer service, other Personal Information that we collect include:
- Vehicle Usage Data: Vehicles will contain hardware that collects and transmits data about vehicle usage. This is a security measure to prevent accidents or theft and also to provide you with valuable services and information, such as data from other drivers.
- Location Tracking: To prevent theft and allow us to locate you in an emergency, accident, lost keys, etc., we track the location of your vehicle. Your location information will be used in a limited capacity within the SENCAR service and we try not to disclose your location or movements unless required in personal emergencies, medical and legal emergencies (rescue and insurance). As part of our service, the location of your vehicle may be disclosed to insurance companies, police, courts, tribunals or similar law enforcement agencies, during the investigation and/or complaint process for accidents, and to provide support in emergencies. Information related to the location of each vehicle on the SENCAR Website is also transferred to SENCAR.
- Driver and Vehicle Information: As a member on the SENCAR Website, you allow us to access your driver's profile, vehicle travel history report related to your trip from all organizations and agencies that can be accessed. In addition, you allow all vehicle registration agencies, auto repair shops and all other organizations and related parties to disclose information to us about your driving record and travel history.
You have the right to request SENCAR to stop using your personal information. To withdraw your consent to our collection and processing of your information in the future, you can do this by closing your account.
When you access and use our services, we collect information including, but not limited to - phone number, email address, device details and IP address. You acknowledge and agree that we may disclose to third-party service providers some of your Personal Information to ensure fraud prevention and experience testing in accordance with the third-party privacy policy. Please see the third-party privacy policy for more details.
Personal Information may be transferred and/or stored abroad to serve the purposes mentioned in this document.
4. Collection and Use of Non-Personal Information
We also collect non-personal information - data in a form that does not allow direct linking to any specific individual, including the browser you use, usage details and identification technology. We may use, transfer, collect and disclose non-personal information for the purposes of this Policy with your prior consent. If we combine non-personal information with personal information, the combined information will be considered personal information as long as the information is still combined.
Aggregated Information: We may share non-personally identifiable information (e.g., landing/exit pages, anonymous usage data and URLs, platform type, number of clicks, etc.) with relevant third parties to help them understand usage patterns for certain SENCAR services.
Third-party advertising servers or networks may serve ads on the Website. These third-party advertising servers or networks may automatically receive your Internet Protocol (IP) address when they serve ads to your Internet browser. They may also use other technologies (e.g., cookies, JavaScript or web beacon tracking technologies) to measure the effectiveness of their ads and to personalize the advertising content to your interests. However, please note that if an advertiser asks SENCAR to show an ad to a specific audience and you respond to that ad, then the advertiser or advertising server may be able to conclude that you match the description of the audience that the advertiser is trying to reach. SENCAR's Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers.
5. Cookies
We use various technologies, including "Cookies", to collect non-identifiable information. A cookie is a piece of data that any website can send to your browser, which may then be stored on your computer as an anonymous, non-identifying tag that identifies your computer but not you. To improve our Services, some SENCAR pages use cookies sent by SENCAR or SENCAR's third-party providers, or other technologies. You can control cookies through your browser settings, however, some features of our Services may not function properly if you do not allow Cookies.
We may also use web beacon tracking techniques or other technologies, often in conjunction with cookies, to improve our Services on some pages of the SENCAR Website. An anonymous notification of a visitor's access to a page on the SENCAR website is created and recorded and may be processed by us or our providers. To disable some of these features, you can disable cookies in your web browser settings. Web beacon tracking technologies and other technologies will still detect visits to these pages, but the notifications they generate will be ignored and cannot be linked to other non-identifiable Cookie information.
The people or organizations that may access that information, SENCAR only shares Personal Information with third parties in the following limited cases:
1. Provide to other businesses or entities for the purpose of processing personal information on our behalf. We require these parties to agree to process that information based on our Instructions and to comply with this Policy as well as any other appropriate security and privacy measures.
2. We believe in good faith that access, use, maintenance, or disclosure of that information is reasonably necessary to (a) comply with any applicable law, regulation, procedural requirement, or enforceable government request including law enforcement and court order, (b) detect, prevent, or otherwise address fraud, technical or security issues, (c) enforce the applicable terms and conditions of the Website, including the Terms & Conditions for Drivers and Riders, Privacy Policy and Fee Policy, or (d) protect against harm to the rights, safety, or property of SENCAR, SENCAR Users, or the public as required or permitted by law.
3. To protect and recover SENCAR's property, specifically vehicles/unpaid fees or unpaid amounts of Users/Renters.
4. To protect us against third-party claims.
5. We partner with outside companies to provide you with additional services related to SENCAR, such as ride sharing, referral programs, or parking privileges. When you purchase, register for, or express an interest in a product or service provided by a third party through SENCAR or sponsored on our Website, you agree to our sharing your personal information with those parties. Participation in reward programs, discounts, contests, or other programs involving third parties allows SENCAR to share your personal information with those parties. The use of your information by third parties is subject to the contracts and agreements between SENCAR and the third party. We only share the information reasonably necessary to provide the additional services and such shared information may be subject to other privacy agreements. By sharing this information, you agree that SENCAR is not liable or responsible for the actions or omissions of third parties.
6. SENCAR may transfer/disclose/share information to those who support our business operations, for example providing technical infrastructure services, analyzing how our services are used, evaluating the effectiveness of ads, providing customer/buyer service, supporting payments, or conducting research and surveys.
6. Third-party website links
This website may contain links to third-party websites, products, and services. Information collected by third parties, which may include location data or contact information, is subject to the privacy practices of those third parties. We encourage you to learn about the privacy practices of those third parties. We will not be responsible for those policies.
7. Data Security and Storage
We take precautions - including administrative, technical, and physical measures - to protect your Personal Information from loss, misuse, and unauthorized access, as well as against destruction, alteration, disclosure, and unauthorized access. For this purpose, SENCAR conducts internal reviews of data collection, storage, and processing practices as well as security measures, including encryption and appropriate physical security measures to prevent unauthorized access to systems where SENCAR stores your Personal Information.
When you use our services or post on the website, some of your Personal Information that you share will be displayed to other users and they may read, collect, or use it. You are responsible for the Personal Information that you choose to submit in these cases. For example, if you list your name and email address on the website, that information is public. Additionally, you are responsible for maintaining the security of your account and password and for restricting access to your computer, and you agree to be responsible for all activities that occur with your account or password.
SENCAR may share your information with third parties under a confidentiality agreement, under which the third parties will not disclose the information unless such disclosure is for the purpose specified in the applicable confidentiality agreement. However, SENCAR is not responsible for any security breach or for any actions of any third party that receives your Personal Information. SENCAR is not responsible for any loss or injury caused to you by your provision of your Personal Information to third parties (including any third-party website, even if links to that third-party website are provided on the website).
Regardless of anything in this Policy or elsewhere, SENCAR will not be liable for any loss, damage, or misuse of your Personal Information, if such loss, damage, or misuse is due to an Act of God (as defined below).
“Act of God” means any event that is beyond the reasonable control of SENCAR and will include but not be limited to, sabotage, fire, flood, explosion, natural disaster, civil unrest, strikes or labor disputes of any kind, riots, insurrection, war, government action, computer hacking, unauthorized access to computers, computer systems or computer networks, computer crashes, security breaches and encryption (provided outside of SENCAR's reasonable commercial control), power outages or lack of adequate power.
While we will endeavor to take all reasonable and appropriate steps to keep all Personal Information that we hold about you secure and to prevent unauthorized access, you acknowledge that the internet or computer networks are not completely secure and we cannot provide any absolute guarantee of the security of your Personal Information. Please be careful about the Personal Information that you disclose through the website.
You agree that all Personal Information will be retained for as long as necessary for the purpose or legal requirement, whichever is later. Non-Personal Information will be retained indefinitely. Without prejudice to other terms and conditions provided in this Policy, your Personal Information will be retained until you terminate your account with us.
8. Policy Updates
Please note that this Policy may be changed at any time. We will notify you of changes to the Policy by posting the changes to the Policy on the website, or by other means as required by law, at least 5 days prior to the effective date of the changes. By continuing to use the website, you give implicit consent to the terms of the modified/updated Policy, if any.
Data collection and management unit address, including methods for consumers to inquire about the collection and processing of information related to consumers.
9. Children's Privacy
Although SENCAR may retain any communications you send, SENCAR does not intentionally collect or store any information from children under the age of 15 or the age of majority in your country. If you believe your child has provided us with their personal information and you need to let us know to delete that information, please contact us.
If you have any questions about Data Protection or Privacy, please see our FAQs on Data Protection/Privacy. If your question is not covered in our FAQs, or if you have any questions or complaints about this Privacy Policy or how we process your Personal Information, or if you notice any discrepancies or have any complaints related to the collection, storage, use, disclosure and transfer of your Personal Information under this Policy or any terms of SENCAR's Terms & Conditions for Drivers and Renters, please contact us using the information below:
SENCAR MOBILITY VIETNAM COMPANY LIMTED
Email: admin@sencar.vn
Address: 26 Bat Nan, Binh Truong Tay Ward, District 2, Thu Duc City, Ho Chi Minh City.